Refund policy

Return Policy

We offer a 30-day return policy, which means you have 30 days from the date of delivery to request a return.

Return Eligibility

To be eligible for a return, your item must be:

  • In the same condition you received it

  • Unused, with the seal intact

  • In its original packaging, with all labels attached

How to Return

Please send your return to:
ATTN: RETURN
3223 Arapahoe Avenue, Ste 300
Boulder, CO 80303

Be sure to include the original packing slip. If it’s unavailable, please include:

  • Your full name

  • Your order number

  • A brief description of the issue

  • Whether you’d like a refund or a replacement

Returns sent without first requesting approval will not be accepted.

Damaged or Incorrect Items

Please inspect your order upon delivery. If the item is damaged, defective, or incorrect, contact us right away so we can evaluate and resolve the issue promptly.

Refunds

Once your return is received and inspected, you’ll be notified of the approval status. If approved, a refund will be issued to your original payment method. Please note that it may take time for your bank or credit card company to process the refund.

Questions?

We’re here to help: